1. Information We Collect

We may collect the following categories of information:

• Personal Information: name, email address, phone number, postal address, and any other information you provide when you register or contact us.
• Technical & Non-personal Information: IP address, browser type, operating system, pages visited, time and date of visits, and similar telemetry.
• Usage Data: how you interact with our Site (pages visited, clicks, session duration, etc.).
• Cookies & Tracking: cookies, local storage, and similar technologies to provide features and analytics.

2. How We Use Your Information

• To provide, maintain and improve our services and Site.
• To personalize your experience and deliver relevant content.
• To communicate with you (e.g., respond to inquiries, send updates or newsletters where you have consented).
• To analyze Site usage and measure performance and effectiveness.
• To detect and prevent fraud or other illegal activity and to protect our rights.
• For marketing purposes where you have given consent; you may withdraw consent at any time.

3. Legal Basis for Processing

Where applicable, we rely on one or more of the following legal bases to process personal data:

• Your consent (when provided).
• Legitimate interests (e.g., site operation, security, service improvement).
• Compliance with legal obligations.

4. Cookies & Similar Technologies

We use cookies and similar technologies to recognize repeat visitors, remember preferences, enable essential features, and analyze Site usage. You can control cookie preferences through your browser settings; disabling cookies may affect Site functionality.

5. Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service providers who assist with website hosting, analytics, email delivery, payment processing, and other business functions.
• Legal or regulatory authorities when required by law or to protect our rights.
• Successors in the event of a merger, acquisition, or sale of assets (with notice to affected users where required).

6. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. Retention periods vary depending on the type of data and the purpose of processing.

7. Security

We implement reasonable technical and organizational measures to protect personal data, such as secure servers, access controls, and encryption where appropriate. While we strive to protect your data, no security system is impenetrable — absolute security cannot be guaranteed.

8. Your Rights

Subject to applicable law, you may have rights including:

• Access your personal data
• Correct or update information
• Delete your data
• Withdraw consent where consent was the basis
• Object to certain processing and request portability where applicable

To exercise these rights, contact us using the details in the Contact section below.

9. Grievance Officer / Data Protection Contact

We have a grievance/contact officer to address privacy concerns. Please replace the placeholders below with actual contact details:

10. Children’s Privacy

Our Site is not intended for children under 13 (or a higher age if your jurisdiction requires). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. International Transfers

If personal data is transferred or stored outside your country, we will ensure suitable protections are in place (e.g., contractual safeguards) per applicable law.

12. Changes to This Policy

We may update this policy periodically. We will publish the revised policy on this page and update the "Last updated" date. Significant changes may be communicated by email or prominent notice on the Site.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us:

• Email: helpmentasa@gmail.com
• Address: Mentasa, 11C, near ICICI BANK DELHI ROAD, Sikka Colony, Lakshmi Nagar, Sonipat, Haryana 131001

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