Return & Refund Policy

At Mentasa, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund as per the policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your product. To qualify:

• The product must be unused and in its original condition.
• The original packaging must be intact.
• A valid proof of purchase or order confirmation is required.

2. Refund Process

After we receive and inspect the returned item, you will be notified of approval or rejection.

If approved, your refund will be credited within 5–7 business days to your original payment method.

4. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account again.
• Contact your bank or payment provider (processing delays may occur).
• If you still need help, contact us at the details below.

5. Exchanges

We replace products only if they are defective or damaged. If you need an exchange, contact us within 7 days so we can assist you correctly.Replacement or exchanged products will be delivered with in 4-5 days

6. Return Shipping

• Customers are responsible for return shipping costs unless the product delivered was damaged or incorrect.
• Shipping charges are non-refundable.

7. Contact Us for Returns/Refunds

Please contact us for any questions, refund requests, or return inquiries:

Mentasa
11C, near ICICI BANK DELHI ROAD, Sikka Colony, Lakshmi Nagar,
Sonipat, Haryana 131001

Email: helpmentasa@gmail.com
Phone: +91 9034443985