Shipping Policy
Welcome to Mentasa. We aim to deliver your products in the fastest and most reliable way possible. Please read our shipping policy carefully for detailed information on our delivery processes.
Order Processing Time
• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
• All Products will be delivered with in 3 to 7 business days.
• Remote locations may take additional time.
Shipping Charges
• Shipping charges (if applicable) will be displayed at checkout.
• We may offer free shipping during promotional periods.
Order Tracking
• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can track the status of your shipment using the link provided.
Wrong Address / Failed Delivery
• Mentasa is not responsible for delays due to incorrect or incomplete shipping addresses.
• If delivery fails due to customer unavailability, the courier may attempt redelivery.
Damaged or Lost Packages
• If your package arrives damaged, contact us within 48 hours with photos or video.
• If a shipment is lost in transit, we will coordinate with the courier to resolve the issue.
Contact Us
For any questions regarding shipping, feel free to reach out:
Address: Mentasa, 11C, near ICICI BANK DELHI ROAD, Sikka Colony, Lakshmi Nagar, Sonipat, Haryana 131001
Email: helpmentasa@gmail.com
Phone: +91 9034443985
